Refund policy
Returns and refunds
We want you in gear that fits. If something is not right, you have 14 days from the day your order is delivered to start a return.
How to start a return
Start it yourself at returns.ingrid.com/rekkrathletics. Enter your email address and order number, choose the items and a reason, then pick how you want to send it back. You do not need an account, and you do not need to email us first.
Once you have started a return, you have a further 14 days to ship it back to us.
If your item arrived damaged, defective, or is not what you ordered, do not use the portal. Email info@reyrr.se with your order number and photos and we will handle it directly, at no cost to you.
If you are returning from outside Sweden, Norway or the EU/EEA, including the United Kingdom, Switzerland and the United States, email info@reyrr.se before sending anything back. Return shipping from these destinations is arranged and paid for by you, and customs paperwork has to be handled correctly or the parcel can be refused.
Condition
Items must come back unused and in original condition, in their original packaging, with all tags and labels attached. Protective equipment such as helmets and shoulder pads must not have been worn or fitted.
What a return costs
You choose at the portal. Booking your own tracked shipping is always free of charge to you. If you would rather use our prepaid label, the cost is deducted from your refund:
| Market | Prepaid label | Book your own |
|---|---|---|
| Sweden | 79 SEK (129 SEK for shoulder pads) | free |
| Norway | 193 NOK | free |
| Spain and the rest of the EU/EEA | 14 EUR | free |
There is no restocking fee and no return handling fee. If you book your own shipping, use a trackable service and keep the receipt until your refund lands, because we cannot take responsibility for untracked parcels that go missing.
Spanish returns go to our warehouse in Barcelona. Everything else goes to our warehouse in Jordbro, Sweden. The portal shows you the right address automatically.
Free returns
Return shipping is always on us when the item is faulty, damaged, or not what you ordered, wherever you are in the world. Contact us before sending it back so we can arrange it.
Damages and issues
Please check your order when it arrives. If anything is damaged, defective or incorrect, contact us at info@reyrr.se within 7 days of delivery with your order number and photos. If there is visible damage to the parcel itself, note it with the carrier or refuse the delivery. We will replace the item or refund you, whichever you prefer.
Items that cannot be returned
- Custom, personalised and made-to-order products, including painted helmets and Reyrr By You items
- Protective equipment that has been worn or fitted
- Hygiene products such as mouthguards and protective cups, once opened
- Items returned without their original tags or packaging
- Final sale and clearance items
- Gift cards
If an item in one of these categories arrives damaged, defective or incorrect, we will still put it right. The exclusions cover change of mind, not our mistakes.
Not sure whether your item qualifies? Email info@reyrr.se before you start the return and we will tell you.
Exchanges
We do not swap one item for another directly, because our stock moves too quickly to hold an item while a return is in transit.
The fastest way to get what you need is to order the replacement now and return the original through the portal. Your refund is processed as soon as we receive and inspect the item, so you are not waiting on one to get the other.
If we sent you the wrong item, or it arrived faulty, this does not apply. Email info@reyrr.se and we will send the correct item and cover the return, at no cost to you.
Your right to withdraw, EU and EEA
If your order is delivered in the EU or EEA, you have a statutory right to withdraw from the purchase within 14 days of delivery, for any reason and without giving one. You then have a further 14 days to return the goods.
Items must come back in the same condition described above. Some exceptions apply under EU law, including custom and personalised goods and sealed hygiene products once opened.
To withdraw, start a return at the portal or email info@reyrr.se.
Refunds
Once your return reaches us we inspect it and email you the outcome. Approved refunds go back to your original payment method within 5 to 7 business days of us receiving the item. Your bank or card issuer then needs its own time to post the credit, usually a further 5 to 10 business days.
If you paid with Qliro or another pay-later provider, we notify them when the return is processed and they adjust your invoice or payment plan. If a payment falls due while your return is in transit, contact the provider to pause it.
Still no credit 15 business days after we confirmed the refund? Email info@reyrr.se with your order number and we will chase it.
Questions
info@reyrr.se. We answer in English, Svenska, Norsk, Dansk, Deutsch and Español.