Shipping policy

Last updated: 2025-10-11

1. Order Processing Time

We process orders Monday–Friday, excluding holidays. Most orders are handled within 1–3 business days when items are in stock.

To keep our prices competitive, we do not store all products in-house. As a result, certain items may require additional processing time, which can extend overall shipping times.

2. Shipping Regions & Carriers

We currently ship to:

EU / EEA countries, Norway, United Kingdom (if applicable)

Other selected international destinations

We partner with reliable carriers such as PostNord, DHL, and others depending on your location.

3. Shipping Methods & Delivery Times

To keep our prices competitive, we do not store all products in-house. As a result, some items may require additional processing time, which can extend overall shipping times.

Below is a general guideline for transit times after your order has been processed and dispatched

Region	Estimated Delivery Time
Nordic region	2–5 days after process and dispatch
Rest of Europe	3–7 days after process and dispatch


Non-EU / international	Based on destination (customer pays any customs/duties)

Note: Shipping times are estimates and may be impacted by local carrier delays, customs clearance, or unforeseen events.

4. Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on weight, destination, and chosen carrier.

We may offer free shipping over a certain order threshold (e.g. orders over € X) — adjust as needed.

The price at checkout is the price you pay; any local taxes, duties, or customs fees (for non-EU orders) are the customer’s responsibility.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with the tracking number.

You can monitor your order status via our tracking portal (e.g. AfterShip) or via the carrier’s tracking link.

Sometimes tracking data may take a few hours to appear.

6. Customs, Duties & Taxes (Non-EU Orders)

For orders shipped outside the EU, import duties, customs fees, and taxes may apply depending on your country’s regulations.

These charges are not included in our checkout price and are the responsibility of the customer.

We are not liable for delays caused by customs processing.

7. Failed Deliveries / Returns to Sender

If a package is returned to us (e.g. due to incorrect address, refusal to accept, or inability to deliver), you will be responsible for the cost of re-shipment (if you still want the order).

We may withhold refunding original shipping if the return is due to customer error.

8. Partial Shipments

In some cases (especially with multiple items or from different warehouses), your order may ship in multiple packages.

You will receive tracking numbers for each package.

9. Address Changes & Corrections

Please ensure your shipping address is correct at checkout.

If you need to change the address after placing your order, contact us immediately.

We may not be able to reroute a package once it has been shipped.

Additional fees may apply for redirecting or reshipping.

10. Damage in Transit / Lost Packages

Please inspect your order upon delivery. If there is visible damage, refuse delivery or note the damage with the carrier.

For lost or missing packages, we will assist with carrier investigations, but in some cases cannot guarantee replacement if the carrier deems the package delivered.

11. Exceptions & Custom Orders

Custom / personalized items are non-returnable and non-refundable (unless defective).

We reserve the right to exclude certain locations, items, or situations from standard shipping policies due to logistical constraints.

12. Policy Changes

We may update this Shipping Policy from time to time. The “Last updated” date at the top will reflect any changes. Any material changes will be notified to customers where possible.

Questions?

If you have any questions about your shipment, please contact our customer service team at info@reyrr.se